WRLC Consortium Loan Performance Summary

WRLC Consortium Loan Performance Summary
12/01/2005 through 12/31/2005

Summary:	AU	CU	DC	GA	GM	GT	GW	MU	WR	XX	All Libs
Total requests	1,321	656	405	280	1,589	1,497	1,613	456	499	37	8,353

Book loan requests	1,134	530	365	226	1,342	1,383	1,327	398	250	30	6,985
Book loan requests pulled	874	283	258	172	1,041	889	951	345	236		5,049
Book loan requests not filled	260	247	107	54	301	494	376	53	14	30	1,936
Percentage of book requests pulled	77%	53%	71%	76%	78%	64%	72%	87%	94%		72%
Average time taken to pull a book	31h	42h	27h	28h	25h	22h	23h	42h	26h		30h
Average time to fill book requests	62h	83h	84h	88h	83h	21h	65h	97h	64h		72h

Article loan requests	187	126	40	54	247	114	286	58	249	7	1,368
Article loan requests filled	136	23	16	31	108	72	213	26	216		841
Article loan requests not filled	51	103	24	23	139	42	73	32	33	7	527
Percentage of article requests filled	73%	18%	40%	57%	44%	63%	74%	45%	87%		61%
Average time to fill article requests	46h	151h	38h	46h	46h	27h	29h	75h	55h		57h

Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books:	AU	CU	DC	GA	GM	GT	GW	MU	WR	All Libs
less than 12 hours	407	28	150	64	590	406	391	131	86	2,253
	47%	10%	58%	37%	57%	46%	41%	38%	36%	45%
12 - 24 hours	102	78	47	69	239	288	332	82	64	1,301
	12%	28%	18%	40%	23%	32%	35%	24%	27%	26%
24 - 48 hours	139	97	16	11	82	107	95	39	47	633
	16%	34%	6%	6%	8%	12%	10%	11%	20%	13%
more than 48 hours	224	80	45	28	130	88	133	93	39	860
	26%	28%	17%	16%	12%	10%	14%	27%	17%	17%
undetermined	2									2

Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests:	AU	CU	DC	GA	GM	GT	GW	MU	WR	All Libs
less than 12 hours	62	3	28	5	76	403	73	19	25	694
	7%	1%	11%	3%	7%	45%	8%	6%	11%	14%
12 - 24 hours	82	12	16	12	35	287	86	18	15	563
	9%	4%	6%	7%	3%	32%	9%	5%	6%	11%
24 - 48 hours	289	44	23	28	129	107	306	35	80	1,041
	33%	16%	9%	16%	12%	12%	32%	10%	34%	21%
more than 48 hours	432	218	186	126	785	84	481	265	116	2,693
	49%	77%	72%	73%	75%	9%	51%	77%	49%	53%
undetermined	9	6	5	1	16	8	5	8		58
	1%	2%	2%		2%			2%		1%

Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests:	AU	CU	DC	GA	GM	GT	GW	MU	WR	All Libs
less than 12 hours	16		2	10	23	23	76	2	13	165
	12%		13%	32%	21%	32%	36%	8%	6%	20%
12 - 24 hours	37	2	8	4	37	21	61	4	47	221
	27%	9%	50%	13%	34%	29%	29%	15%	22%	26%
24 - 48 hours	39	5	2	7	16	20	36	3	67	195
	29%	22%	13%	23%	15%	28%	17%	12%	31%	23%
more than 48 hours	44	16	4	10	32	8	40	17	89	260
	32%	70%	25%	32%	30%	11%	19%	65%	41%	31%
undetermined

Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:

Libraries Processing Request:	1	2	3	4	Total
number of requests	6,196	631	57	7	6,891
percent of total	90%	9%			100%
average time	44h	72h	90h	134h	47h

Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

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Updated 01/07/2006