WRLC Consortium Loan Performance Summary

WRLC Consortium Loan Performance Summary
08/01/2006 through 08/31/2006

Summary:	AU	CU	DC	GA	GM	GT	GW	MU	WR	XX	All Libs
Total requests	1,822	863	701	414	1,977	1,910	2,460	803	553	92	11,595

Book loan requests	1,672	722	651	380	1,768	1,806	2,139	731	304	49	10,222
Book loan requests pulled	1,122	549	472	265	1,065	1,390	1,674	619	291		7,447
Book loan requests not filled	550	173	179	115	703	416	465	112	13	49	2,775
Percentage of book requests pulled	67%	76%	73%	70%	60%	77%	78%	85%	96%		73%
Average time taken to pull a book	23h	41h	16h	24h	15h	19h	16h	40h	23h		24h
Average time to fill book requests	43h	69h	34h	38h	61h	18h	42h	81h	47h		48h

Article loan requests	150	141	50	34	209	104	321	72	249	43	1,373
Article loan requests filled	113	61	12	25	99	70	232	38	220		870
Article loan requests not filled	37	80	38	9	110	34	89	34	29	43	503
Percentage of article requests filled	75%	43%	24%	74%	47%	67%	72%	53%	88%		63%
Average time to fill article requests	45h	90h	53h	40h	24h	33h	21h	112h	38h		51h

Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books:	AU	CU	DC	GA	GM	GT	GW	MU	WR	All Libs
less than 12 hours	517	37	275	105	674	719	864	127	111	3,429
	46%	7%	58%	40%	63%	52%	52%	21%	38%	46%
12 - 24 hours	240	152	134	89	217	370	548	184	71	2,005
	21%	28%	28%	34%	20%	27%	33%	30%	24%	27%
24 - 48 hours	219	204	24	27	97	180	123	146	67	1,087
	20%	37%	5%	10%	9%	13%	7%	24%	23%	15%
more than 48 hours	146	156	39	44	77	121	139	162	42	926
	13%	28%	8%	17%	7%	9%	8%	26%	14%	12%
undetermined

Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests:	AU	CU	DC	GA	GM	GT	GW	MU	WR	All Libs
less than 12 hours	172	11	77	31	156	707	334	28	20	1,536
	15%	2%	16%	12%	15%	51%	20%	5%	7%	21%
12 - 24 hours	196	45	172	88	34	366	250	41	32	1,224
	17%	8%	36%	33%	3%	26%	15%	7%	11%	16%
24 - 48 hours	391	168	119	82	286	179	549	98	150	2,022
	35%	31%	25%	31%	27%	13%	33%	16%	52%	27%
more than 48 hours	355	320	97	62	563	118	530	432	88	2,565
	32%	58%	21%	23%	53%	8%	32%	70%	30%	34%
undetermined	8	5	7	2	26	20	11	20	1	100
			1%		2%	1%		3%		1%

Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests:	AU	CU	DC	GA	GM	GT	GW	MU	WR	All Libs
less than 12 hours	10		1	11	55	27	120	1	50	275
	9%		8%	44%	56%	39%	52%	3%	23%	32%
12 - 24 hours	18	5	5	7	28	14	73	2	41	193
	16%	8%	42%	28%	28%	20%	31%	5%	19%	22%
24 - 48 hours	55	17	2	1	6	15	15	4	74	189
	49%	28%	17%	4%	6%	21%	6%	11%	34%	22%
more than 48 hours	30	39	4	6	10	14	24	31	55	213
	27%	64%	33%	24%	10%	20%	10%	82%	25%	24%
undetermined

Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:

Libraries Processing Request:	1	2	3	4	5	Total
number of requests	8,815	1,027	172	20	2	10,036
percent of total	88%	10%	2%			100%
average time	31h	47h	54h	35h	100h	33h

Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

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Updated 09/07/2006