WRLC Consortium Loan Performance Summary

WRLC Consortium Loan Performance Summary
05/01/2007 through 05/31/2007

Summary:	AU	CU	DA	DC	GA	GM	GT	GW	MU	WR	XX	All Libs
Total requests	1,401	601	33	471	332	1,691	1,479	1,816	490	629	55	8,998

Book loan requests	1,293	480	24	431	283	1,462	1,345	1,536	435	310	39	7,638
Book loan requests pulled	985	310	13	283	187	1,112	1,006	1,235	383	302		5,816
Book loan requests not filled	308	170	11	148	96	350	339	301	52	8	39	1,822
Percentage of book requests pulled	76%	65%	54%	66%	66%	76%	75%	80%	88%	97%		76%
Average time taken to pull a book	19h	37h	64h	15h	21h	15h	20h	17h	24h	22h		25h
Average time to fill book requests	47h	65h	60h	50h	66h	64h	19h	46h	61h	43h		52h

Article loan requests	108	121	9	40	49	229	134	280	55	319	16	1,360
Article loan requests filled	71	38		22	33	116	91	202	34	259		866
Article loan requests not filled	37	83	9	18	16	113	43	78	21	60	16	494
Percentage of article requests filled	66%	31%		55%	67%	51%	68%	72%	62%	81%		64%
Average time to fill article requests	50h	60h		153h	47h	25h	30h	21h	54h	32h		53h

Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books:	AU	CU	DA	DC	GA	GM	GT	GW	MU	WR	All Libs
less than 12 hours	565	52	1	166	83	646	475	605	158	111	2,862
	57%	17%	8%	59%	44%	58%	47%	49%	41%	37%	49%
12 - 24 hours	141	76	1	79	55	311	329	440	121	88	1,641
	14%	25%	8%	28%	29%	28%	33%	36%	32%	29%	28%
24 - 48 hours	161	95	3	15	19	86	99	62	51	69	660
	16%	31%	23%	5%	10%	8%	10%	5%	13%	23%	11%
more than 48 hours	118	87	8	23	30	69	103	128	53	34	653
	12%	28%	62%	8%	16%	6%	10%	10%	14%	11%	11%
undetermined

Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests:	AU	CU	DA	DC	GA	GM	GT	GW	MU	WR	All Libs
less than 12 hours	119	17	1	51	10	112	470	199	42	41	1,062
	12%	5%	8%	18%	5%	10%	47%	16%	11%	14%	18%
12 - 24 hours	118	24	1	11	14	59	326	165	28	34	780
	12%	8%	8%	4%	7%	5%	32%	13%	7%	11%	13%
24 - 48 hours	369	78	3	88	49	271	95	453	106	127	1,639
	37%	25%	23%	31%	26%	24%	9%	37%	28%	42%	28%
more than 48 hours	367	187	7	128	111	650	101	405	192	93	2,241
	37%	60%	54%	45%	59%	58%	10%	33%	50%	31%	39%
undetermined	12	4	1	5	3	20	14	13	15	7	94
	1%	1%	8%	2%	2%	2%	1%	1%	4%	2%	2%

Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests:	AU	CU	DC	GA	GM	GT	GW	MU	WR	All Libs
less than 12 hours	14	5		8	25	28	88	3	79	250
	20%	13%		24%	22%	31%	44%	9%	31%	29%
12 - 24 hours	7	7	5	9	62	25	72	8	51	246
	10%	18%	23%	27%	53%	27%	36%	24%	20%	28%
24 - 48 hours	24	10	2	3	15	20	21	6	73	174
	34%	26%	9%	9%	13%	22%	10%	18%	28%	20%
more than 48 hours	26	16	15	13	14	18	21	17	56	196
	37%	42%	68%	39%	12%	20%	10%	50%	22%	23%
undetermined

Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:

Libraries Processing Request:	1	2	3	4	Total
number of requests	6,648	744	86	6	7,484
percent of total	89%	10%	1%		100%
average time	34h	55h	68h	82h	36h

Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

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Updated 06/07/2007