WRLC Consortium Loan Performance Summary

WRLC Consortium Loan Performance Summary
12/01/2009 through 12/31/2009

Summary:	AU	CU	DA	DC	GA	GM	GT	GW	MU	WR	XX	All Libs
Total requests	1,393	889	35	483	279	1,977	1,714	1,953	635	802	184	10,344

Book loan requests	1,341	699	30	442	262	1,777	1,598	1,774	478	296	80	8,777
Book loan requests pulled	1,060	501	9	294	188	1,463	934	1,192	393	296		6,330
Book loan requests not filled	281	198	21	148	74	314	664	582	85		80	2,447
Percentage of book requests pulled	79%	72%	30%	67%	72%	82%	58%	67%	82%	100%		72%
Average time taken to pull a book	25h	62h	62h	29h	29h	30h	23h	31h	41h	18h		35h
Average time to fill book requests	62h	98h	62h	79h	65h	66h	23h	66h	91h	46h		66h

Article loan requests	52	190	5	41	17	200	116	179	157	506	104	1,567
Article loan requests filled	29	95		9	15	94	61	109	138	365		915
Article loan requests not filled	23	95	5	32	2	106	55	70	19	141	104	652
Percentage of article requests filled	56%	50%		22%	88%	47%	53%	61%	88%	72%		58%
Average time to fill article requests	78h	52h		74h	95h	35h	72h	37h	50h	42h		60h

Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books:	AU	CU	DA	DC	GA	GM	GT	GW	MU	WR	All Libs
less than 12 hours	474	82		192	83	914	420	579	157	140	3,041
	45%	16%		65%	44%	62%	45%	49%	40%	47%	48%
12 - 24 hours	266	129	2	41	66	265	338	316	96	96	1,615
	25%	26%	22%	14%	35%	18%	36%	27%	24%	32%	26%
24 - 48 hours	186	99	2	18	13	63	65	90	44	27	607
	18%	20%	22%	6%	7%	4%	7%	8%	11%	9%	10%
more than 48 hours	134	190	5	43	26	221	111	207	96	33	1,066
	13%	38%	56%	15%	14%	15%	12%	17%	24%	11%	17%
undetermined		1									1

Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests:	AU	CU	DA	DC	GA	GM	GT	GW	MU	WR	All Libs
less than 12 hours	64	4		17	9	303	400	101	15	35	948
	6%			6%	5%	21%	43%	8%	4%	12%	15%
12 - 24 hours	100	48	2	19	14	105	324	160	19	28	819
	9%	10%	22%	6%	7%	7%	35%	13%	5%	9%	13%
24 - 48 hours	367	113	2	72	51	259	63	358	88	106	1,479
	35%	23%	22%	24%	27%	18%	7%	30%	22%	36%	23%
more than 48 hours	500	317	5	174	97	716	90	515	249	85	2,748
	47%	63%	56%	59%	52%	49%	10%	43%	63%	29%	43%
undetermined	29	19		12	17	80	57	58	22	42	336
	3%	4%		4%	9%	5%	6%	5%	6%	14%	5%

Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests:	AU	CU	DC	GA	GM	GT	GW	MU	WR	All Libs
less than 12 hours	1	14	1	1	42	3	30	37	52	181
	3%	15%	11%	7%	45%	5%	28%	27%	14%	20%
12 - 24 hours	4	16	3	5	32	10	37	23	76	206
	14%	17%	33%	33%	34%	16%	34%	17%	21%	23%
24 - 48 hours	8	28	2	1	5	15	18	22	136	235
	28%	29%	22%	7%	5%	25%	17%	16%	37%	26%
more than 48 hours	16	37	3	8	15	32	24	56	101	292
	55%	39%	33%	53%	16%	52%	22%	41%	28%	32%
undetermined						1				1
						2%

Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:

Libraries Processing Request:	1	2	3	4	Total
number of requests	7,628	646	53	4	8,331
percent of total	92%	8%			100%
average time	43h	67h	79h	92h	45h

Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

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Updated 01/07/2010