WRLC Consortium Loan Performance Summary

WRLC Consortium Loan Performance Summary
07/01/2013 through 06/30/2014

Summary:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	XX	All Libs
Total requests	30,349	11,563	379	5,681	5,841	30,540	32,056	31,544	420	7,682	8,749	14,617	7,016	186,437

Book loan requests	29,066	10,614	376	5,358	5,770	29,564	30,445	30,877	248	6,919	8,460	8,045	3,830	169,572
Book loan requests pulled	23,396	7,479	163	3,618	3,041	25,174	19,177	20,863	133	4,037	7,297	7,999		122,377
Book loan requests not filled	5,670	3,135	213	1,740	2,729	4,390	11,268	10,014	115	2,882	1,163	46	3,830	47,195
Percentage of book requests pulled	80%	70%	43%	68%	53%	85%	63%	68%	54%	58%	86%	99%		72%
Average time taken to pull a book	15h	24h	69h	15h	20h	13h	14h	15h	50h	43h	11h	21h		26h
Average time to fill book requests	30h	53h	64h	47h	48h	49h	14h	41h	80h	72h	44h	38h		48h

Article loan requests	1,283	949	3	323	71	976	1,611	667	172	763	289	6,572	3,186	16,865
Article loan requests filled	1,028	460		51	47	746	1,029	397	109	298	227	4,248		8,640
Article loan requests not filled	255	489	3	272	24	230	582	270	63	465	62	2,324	3,186	8,225
Percentage of article requests filled	80%	48%		16%	66%	76%	64%	60%	63%	39%	79%	65%		51%
Average time to fill article requests	31h	49h		56h	109h	26h	37h	31h	86h	73h	36h	28h		51h

Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	11,214	2,746	17	2,229	1,316	14,407	9,824	10,607	25	372	5,274	3,316	61,347
	48%	37%	10%	62%	43%	57%	51%	51%	19%	9%	72%	41%	50%
12 - 24 hours	9,650	2,526	32	842	1,212	8,422	7,238	7,638	35	1,621	1,399	2,523	43,138
	41%	34%	20%	23%	40%	33%	38%	37%	26%	40%	19%	32%	35%
24 - 48 hours	1,806	1,352	31	351	324	1,529	1,585	1,778	29	893	363	1,190	11,231
	8%	18%	19%	10%	11%	6%	8%	9%	22%	22%	5%	15%	9%
more than 48 hours	722	855	83	196	189	816	530	839	44	1,151	259	970	6,654
	3%	11%	51%	5%	6%	3%	3%	4%	33%	29%	4%	12%	5%
undetermined	4							1			2		7

Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	6,007	261	16	361	138	2,048	9,605	3,023	6	51	889	913	23,318
	26%	3%	10%	10%	5%	8%	50%	14%	5%	1%	12%	11%	19%
12 - 24 hours	6,354	928	31	305	380	1,488	7,065	2,596	6	278	471	1,625	21,527
	27%	12%	19%	8%	12%	6%	37%	12%	5%	7%	6%	20%	18%
24 - 48 hours	6,771	2,903	27	1,383	1,246	12,349	1,547	9,242	20	1,111	3,555	3,542	43,696
	29%	39%	17%	38%	41%	49%	8%	44%	15%	28%	49%	44%	36%
more than 48 hours	3,842	3,183	71	1,342	1,183	8,452	508	5,379	70	2,452	2,156	1,710	30,348
	16%	43%	44%	37%	39%	34%	3%	26%	53%	61%	30%	21%	25%
undetermined	422	204	18	227	94	837	452	623	31	145	226	209	3,488
	2%	3%	11%	6%	3%	3%	2%	3%	23%	4%	3%	3%	3%

Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests:	AU	CU	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	402	124	12		282	362	103	5	11	68	1,370	2,739
	39%	27%	24%		38%	35%	26%	5%	4%	30%	32%	32%
12 - 24 hours	303	69	13	1	261	158	138	11	44	66	960	2,024
	29%	15%	25%	2%	35%	15%	35%	10%	15%	29%	23%	23%
24 - 48 hours	118	120	8	8	96	234	81	21	84	42	1,166	1,978
	11%	26%	16%	17%	13%	23%	20%	19%	28%	19%	27%	23%
more than 48 hours	204	147	18	38	107	275	75	72	159	51	752	1,898
	20%	32%	35%	81%	14%	27%	19%	66%	53%	22%	18%	22%
undetermined	1											1

Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:

Libraries Processing Request:	1	2	3	4	5	6	7	Total
number of requests	149,848	10,986	846	85	9	1	1	161,776
percent of total	93%	7%						100%
average time	26h	48h	62h	63h	138h	54h	-1h	28h

Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

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Updated 07/07/2014