WRLC Consortium Loan Performance Summary

WRLC Consortium Loan Performance Summary
07/01/2014 through 07/31/2014

Summary:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	XX	All Libs
Total requests	1,085	447	25	183	179	1,080	1,093	1,151	18	200	298	726	230	6,715

Book loan requests	1,029	395	20	165	178	1,038	1,024	1,090	10	178	288	341	46	5,802
Book loan requests pulled	839	327	7	120	103	900	681	930	5	104	258	339		4,613
Book loan requests not filled	190	68	13	45	75	138	343	160	5	74	30	2	46	1,189
Percentage of book requests pulled	82%	83%	35%	73%	58%	87%	67%	85%	50%	58%	90%	99%		80%
Average time taken to pull a book	15h	28h	47h	26h	23h	17h	24h	12h	29h	32h	8h	22h		24h
Average time to fill book requests	33h	52h	52h	57h	49h	52h	24h	31h	45h	57h	40h	39h		44h

Article loan requests	56	52	5	18	1	42	69	61	8	22	10	385	184	913
Article loan requests filled	48	40	3	4	1	28	45	49	8	7	10	317		560
Article loan requests not filled	8	12	2	14		14	24	12		15		68	184	353
Percentage of article requests filled	86%	77%	60%	22%	100%	67%	65%	80%	100%	32%	100%	82%		61%
Average time to fill article requests	57h	63h	45h	40h	114h	22h	82h	18h	75h	45h	15h	28h		50h

Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	342	127		41	24	446	50	566	1	8	201	114	1,920
	41%	39%		34%	23%	50%	7%	61%	20%	8%	78%	34%	42%
12 - 24 hours	389	57	4	48	49	257	463	255		65	38	115	1,740
	46%	17%	57%	40%	48%	29%	68%	27%		63%	15%	34%	38%
24 - 48 hours	91	88		14	21	143	117	57	4	14	12	72	633
	11%	27%		12%	20%	16%	17%	6%	80%	13%	5%	21%	14%
more than 48 hours	17	55	3	17	9	54	51	52		17	7	38	320
	2%	17%	43%	14%	9%	6%	7%	6%		16%	3%	11%	7%
undetermined

Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	249	51		5	4	61	47	264		1	38	28	748
	30%	16%		4%	4%	7%	7%	28%			15%	8%	16%
12 - 24 hours	172	23	3	7	18	45	437	165		11	15	57	953
	21%	7%	43%	6%	17%	5%	64%	18%		11%	6%	17%	21%
24 - 48 hours	185	94		44	30	337	106	268	1	43	132	167	1,407
	22%	29%		37%	29%	37%	16%	29%	20%	41%	51%	49%	31%
more than 48 hours	224	149	3	44	46	395	44	180	1	45	61	69	1,261
	27%	46%	43%	37%	45%	44%	6%	19%	20%	43%	24%	20%	27%
undetermined	9	10	1	20	5	62	47	53	3	4	12	18	244
	1%	3%	14%	17%	5%	7%	7%	6%	60%	4%	5%	5%	5%

Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	4	4				10	4	11			4	102	139
	8%	10%				36%	9%	22%			40%	32%	25%
12 - 24 hours	11	4		2		12	4	33		1	4	60	131
	23%	10%		50%		43%	9%	67%		14%	40%	19%	23%
24 - 48 hours	15	14	2			4	11	3	5	4	2	95	155
	31%	35%	67%			14%	24%	6%	63%	57%	20%	30%	28%
more than 48 hours	18	18	1	2	1	2	26	2	3	2		60	135
	38%	45%	33%	50%	100%	7%	58%	4%	38%	29%		19%	24%
undetermined

Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:

Libraries Processing Request:	1	2	3	4	Total
number of requests	5,045	425	32	4	5,506
percent of total	92%	8%			100%
average time	28h	51h	86h	122h	30h

Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

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Updated 08/07/2014