WRLC Consortium Loan Performance Summary

WRLC Consortium Loan Performance Summary
11/01/2017 through 11/30/2017

Summary:	AU	CU	DC	GA	GM	GT	GW	HS	HU	MU	WR	XX	All Libs
Total requests	2,503	767	273	336	2,410	2,502	2,743	12	440	586	1,683	527	14,782

Book loan requests	2,476	752	268	335	2,369	2,481	2,712	10	431	583	1,265	303	13,985
Book loan requests pulled	2,071	481	194	191	2,046	1,662	1,952		226	509	1,255		10,587
Book loan requests not filled	405	271	74	144	323	819	760	10	205	74	10	303	3,398
Percentage of book requests pulled	84%	64%	72%	57%	86%	67%	72%		52%	87%	99%		76%
Average time taken to pull a book	19h	14h	17h	18h	14h	15h	13h		24h	9h	13h		16h
Average time to fill book requests	32h	46h	46h	50h	48h	15h	30h		55h	39h	29h		39h

Article loan requests	27	15	5	1	41	21	31	2	9	3	418	224	797
Article loan requests filled						2	2				229		233
Article loan requests not filled	27	15	5	1	41	19	29	2	9	3	189	224	564
Percentage of article requests filled						10%	6%				55%		29%
Average time to fill article requests						119h	142h				18h		93h

Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books:	AU	CU	DC	GA	GM	GT	GW	HU	MU	WR	All Libs
less than 12 hours	658	275	114	112	1,226	897	1,230	85	422	686	5,705
	32%	57%	59%	59%	60%	54%	63%	38%	83%	55%	54%
12 - 24 hours	990	153	48	41	594	604	568	77	53	430	3,558
	48%	32%	25%	21%	29%	36%	29%	34%	10%	34%	34%
24 - 48 hours	309	30	16	25	134	101	86	35	13	84	833
	15%	6%	8%	13%	7%	6%	4%	15%	3%	7%	8%
more than 48 hours	113	23	16	13	92	60	68	29	21	55	490
	5%	5%	8%	7%	4%	4%	3%	13%	4%	4%	5%
undetermined	1										1

Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests:	AU	CU	DC	GA	GM	GT	GW	HU	MU	WR	All Libs
less than 12 hours	345	27	27	12	184	847	626	19	93	215	2,395
	17%	6%	14%	6%	9%	51%	32%	8%	18%	17%	23%
12 - 24 hours	701	34	10	19	141	585	294	11	20	346	2,161
	34%	7%	5%	10%	7%	35%	15%	5%	4%	28%	20%
24 - 48 hours	578	258	69	78	846	92	645	85	256	525	3,432
	28%	54%	36%	41%	41%	6%	33%	38%	50%	42%	32%
more than 48 hours	403	149	50	74	631	60	313	103	112	121	2,016
	19%	31%	26%	39%	31%	4%	16%	46%	22%	10%	19%
undetermined	44	13	38	8	244	78	74	8	28	48	583
	2%	3%	20%	4%	12%	5%	4%	4%	6%	4%	6%

Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests:	GT	GW	WR	All Libs
less than 12 hours			97	97
			42%	42%
12 - 24 hours			88	88
			38%	38%
24 - 48 hours		1	28	29
		50%	12%	12%
more than 48 hours	2	1	16	19
	100%	50%	7%	8%
undetermined

Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:

Libraries Processing Request:	1	2	3	4	Total
number of requests	12,262	779	50	6	13,097
percent of total	94%	6%			100%
average time	23h	52h	60h	64h	25h

Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

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Updated 12/07/2017