WRLC Consortium Loan Performance Summary

WRLC Consortium Loan Performance Summary
12/01/2017 through 12/31/2017

Summary:	AU	CU	DC	GA	GM	GT	GW	HU	MU	WR	XX	All Libs
Total requests	1,267	412	133	171	1,233	1,354	1,449	212	245	847	215	7,538

Book loan requests	1,258	400	128	171	1,225	1,337	1,439	205	245	586	123	7,117
Book loan requests pulled	980	250	101	98	977	872	1,078	74	197	574		5,201
Book loan requests not filled	278	150	27	73	248	465	361	131	48	12	123	1,916
Percentage of book requests pulled	78%	63%	79%	57%	80%	65%	75%	36%	80%	98%		73%
Average time taken to pull a book	22h	27h	21h	24h	16h	23h	23h	22h	28h	17h		22h
Average time to fill book requests	32h	52h	41h	57h	44h	20h	41h	50h	48h	35h		42h

Article loan requests	9	12	5		8	17	10	7		261	92	421
Article loan requests filled							1			155		156
Article loan requests not filled	9	12	5		8	17	9	7		106	92	265
Percentage of article requests filled							10%			59%		37%
Average time to fill article requests							5h			27h		16h

Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books:	AU	CU	DC	GA	GM	GT	GW	HU	MU	WR	All Libs
less than 12 hours	282	102	56	39	585	478	561	20	119	269	2,511
	29%	41%	55%	40%	60%	55%	52%	27%	60%	47%	48%
12 - 24 hours	516	103	24	40	253	232	276	35	40	204	1,723
	53%	41%	24%	41%	26%	27%	26%	47%	20%	36%	33%
24 - 48 hours	105	13	11	9	85	56	112	9	10	53	463
	11%	5%	11%	9%	9%	6%	10%	12%	5%	9%	9%
more than 48 hours	77	32	10	10	54	106	129	10	28	48	504
	8%	13%	10%	10%	6%	12%	12%	14%	14%	8%	10%
undetermined

Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests:	AU	CU	DC	GA	GM	GT	GW	HU	MU	WR	All Libs
less than 12 hours	160	12	13	7	146	458	291	3	33	99	1,222
	16%	5%	13%	7%	15%	53%	27%	4%	17%	17%	23%
12 - 24 hours	377	13	8	12	92	221	171	7	15	135	1,051
	38%	5%	8%	12%	9%	25%	16%	9%	8%	24%	20%
24 - 48 hours	252	126	27	38	360	50	319	31	64	214	1,481
	26%	50%	27%	39%	37%	6%	30%	42%	32%	37%	28%
more than 48 hours	102	81	24	28	250	82	222	30	58	89	966
	10%	32%	24%	29%	26%	9%	21%	41%	29%	16%	19%
undetermined	89	18	29	13	129	61	75	3	27	37	481
	9%	7%	29%	13%	13%	7%	7%	4%	14%	6%	9%

Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests:	GW	WR	All Libs
less than 12 hours	1	46	47
	100%	30%	30%
12 - 24 hours		65	65
		42%	42%
24 - 48 hours		27	27
		17%	17%
more than 48 hours		17	17
		11%	11%
undetermined

Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:

Libraries Processing Request:	1	2	3	4	Total
number of requests	5,998	452	52	4	6,506
percent of total	92%	7%			100%
average time	23h	62h	81h	153h	26h

Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home

Updated 01/07/2018