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WRLC - AU Document Delivery Performance Summary
January 2009

 
Summary: AU Total
Article loan requests 11 11
Article loan requests filled 10 10
Article loan requests not filled 1 1
Percentage of article requests filled 91% 91%
Average time to fill article requests 45h 45h

Time to Fill Article Requests: AU Total
less than 12 hours 2 2
     20% 20%
12 - 24 hours          
              
24 - 48 hours 4 4
     40% 40%
more than 48 hours 4 4
     40% 40%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


Home Updated 02/25/2009