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WRLC - AU Document Delivery Performance Summary
March 2009

 
Summary: AU Total
Article loan requests 60 60
Article loan requests filled 35 35
Article loan requests not filled 25 25
Percentage of article requests filled 58% 58%
Average time to fill article requests 51h 51h

Time to Fill Article Requests: AU Total
less than 12 hours 2 2
     6% 6%
12 - 24 hours 2 2
     6% 6%
24 - 48 hours 11 11
     31% 31%
more than 48 hours 20 20
     57% 57%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


Home Updated 04/07/2009