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WRLC - AU Document Delivery Performance Summary
April 2009

 
Summary: AU Total
Article loan requests 58 58
Article loan requests filled 46 46
Article loan requests not filled 12 12
Percentage of article requests filled 79% 79%
Average time to fill article requests 31h 31h

Time to Fill Article Requests: AU Total
less than 12 hours 10 10
     22% 22%
12 - 24 hours 13 13
     28% 28%
24 - 48 hours 14 14
     30% 30%
more than 48 hours 9 9
     20% 20%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


Home Updated 05/07/2009