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WRLC - AU Document Delivery Performance Summary
September 2009

 
Summary: AU Total
Article loan requests 117 117
Article loan requests filled 92 92
Article loan requests not filled 25 25
Percentage of article requests filled 79% 79%
Average time to fill article requests 39h 39h

Time to Fill Article Requests: AU Total
less than 12 hours 8 8
     9% 9%
12 - 24 hours 14 14
     15% 15%
24 - 48 hours 58 58
     63% 63%
more than 48 hours 12 12
     13% 13%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


Home Updated 10/07/2009