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WRLC - AU Document Delivery Performance Summary
March 2010

 
Summary: AU Total
Article loan requests 232 232
Article loan requests filled 159 159
Article loan requests not filled 73 73
Percentage of article requests filled 69% 69%
Average time to fill article requests 31h 31h

Time to Fill Article Requests: AU Total
less than 12 hours 30 30
     19% 19%
12 - 24 hours 47 47
     30% 30%
24 - 48 hours 54 54
     34% 34%
more than 48 hours 28 28
     18% 18%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


Home Updated 04/07/2010