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WRLC - AU Document Delivery Performance Summary
July 2010

 
Summary: AU Total
Article loan requests 79 79
Article loan requests filled 60 60
Article loan requests not filled 19 19
Percentage of article requests filled 76% 76%
Average time to fill article requests 30h 30h

Time to Fill Article Requests: AU Total
less than 12 hours 17 17
     28% 28%
12 - 24 hours 15 15
     25% 25%
24 - 48 hours 15 15
     25% 25%
more than 48 hours 13 13
     22% 22%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


Home Updated 08/07/2010