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WRLC - AU Document Delivery Performance Summary
August 2010

 
Summary: AU Total
Article loan requests 73 73
Article loan requests filled 57 57
Article loan requests not filled 16 16
Percentage of article requests filled 78% 78%
Average time to fill article requests 25h 25h

Time to Fill Article Requests: AU Total
less than 12 hours 16 16
     28% 28%
12 - 24 hours 14 14
     25% 25%
24 - 48 hours 20 20
     35% 35%
more than 48 hours 7 7
     12% 12%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


Home Updated 09/07/2010