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WRLC - AU Document Delivery Performance Summary
October 2010

 
Summary: AU Total
Article loan requests 225 225
Article loan requests filled 138 138
Article loan requests not filled 87 87
Percentage of article requests filled 61% 61%
Average time to fill article requests 30h 30h

Time to Fill Article Requests: AU Total
less than 12 hours 15 15
     11% 11%
12 - 24 hours 43 43
     31% 31%
24 - 48 hours 60 60
     43% 43%
more than 48 hours 20 20
     14% 14%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


Home Updated 11/07/2010