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WRLC - AU Document Delivery Performance Summary
November 2010

 
Summary: AU Total
Article loan requests 169 169
Article loan requests filled 105 105
Article loan requests not filled 64 64
Percentage of article requests filled 62% 62%
Average time to fill article requests 37h 37h

Time to Fill Article Requests: AU Total
less than 12 hours 13 13
     12% 12%
12 - 24 hours 30 30
     29% 29%
24 - 48 hours 44 44
     42% 42%
more than 48 hours 18 18
     17% 17%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


Home Updated 12/07/2010