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WRLC - AU Document Delivery Performance Summary
Decmber 2010

 
Summary: AU Total
Article loan requests 68 68
Article loan requests filled 43 43
Article loan requests not filled 25 25
Percentage of article requests filled 63% 63%
Average time to fill article requests 28h 28h

Time to Fill Article Requests: AU Total
less than 12 hours 7 7
     16% 16%
12 - 24 hours 15 15
     35% 35%
24 - 48 hours 15 15
     35% 35%
more than 48 hours 6 6
     14% 14%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


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