--
 
WRLC - AU Document Delivery Performance Summary
January 2011

 
Summary: AU Total
Article loan requests 117 117
Article loan requests filled 72 72
Article loan requests not filled 45 45
Percentage of article requests filled 62% 62%
Average time to fill article requests 26h 26h

Time to Fill Article Requests: AU Total
less than 12 hours 19 19
     26% 26%
12 - 24 hours 22 22
     31% 31%
24 - 48 hours 22 22
     31% 31%
more than 48 hours 9 9
     13% 13%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


Home Updated 02/07/2011