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WRLC - AU Document Delivery Performance Summary
February 2011

 
Summary: AU Total
Article loan requests 182 182
Article loan requests filled 119 119
Article loan requests not filled 63 63
Percentage of article requests filled 65% 65%
Average time to fill article requests 28h 28h

Time to Fill Article Requests: AU Total
less than 12 hours 27 27
     23% 23%
12 - 24 hours 40 40
     34% 34%
24 - 48 hours 37 37
     31% 31%
more than 48 hours 15 15
     13% 13%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


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