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WRLC - AU Document Delivery Performance Summary
June 2011

 
Summary: AU Total
Article loan requests 96 96
Article loan requests filled 74 74
Article loan requests not filled 22 22
Percentage of article requests filled 77% 77%
Average time to fill article requests 23h 23h

Time to Fill Article Requests: AU Total
less than 12 hours 24 24
     32% 32%
12 - 24 hours 17 17
     23% 23%
24 - 48 hours 25 25
     34% 34%
more than 48 hours 8 8
     11% 11%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


Home Updated 07/07/2011