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WRLC - AU Document Delivery Performance Summary
July 2011

 
Summary: AU Total
Article loan requests 76 76
Article loan requests filled 65 65
Article loan requests not filled 11 11
Percentage of article requests filled 86% 86%
Average time to fill article requests 28h 28h

Time to Fill Article Requests: AU Total
less than 12 hours 20 20
     31% 31%
12 - 24 hours 12 12
     18% 18%
24 - 48 hours 19 19
     29% 29%
more than 48 hours 14 14
     22% 22%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


Home Updated 08/07/2011