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WRLC - AU Document Delivery Performance Summary
October 2011

 
Summary: AU Total
Article loan requests 180 180
Article loan requests filled 115 115
Article loan requests not filled 65 65
Percentage of article requests filled 64% 64%
Average time to fill article requests 31h 31h

Time to Fill Article Requests: AU Total
less than 12 hours 25 25
     22% 22%
12 - 24 hours 30 30
     26% 26%
24 - 48 hours 36 36
     31% 31%
more than 48 hours 24 24
     21% 21%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


Home Updated 11/07/2011