--
 
WRLC - AU Document Delivery Performance Summary
November 2011

 
Summary: AU Total
Article loan requests 200 200
Article loan requests filled 128 128
Article loan requests not filled 72 72
Percentage of article requests filled 64% 64%
Average time to fill article requests 31h 31h

Time to Fill Article Requests: AU Total
less than 12 hours 25 25
     20% 20%
12 - 24 hours 30 30
     23% 23%
24 - 48 hours 52 52
     41% 41%
more than 48 hours 21 21
     16% 16%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


Home Updated 12/07/2011