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WRLC - AU Document Delivery Performance Summary
April 2012

 
Summary: AU Total
Article loan requests 136 136
Article loan requests filled 82 82
Article loan requests not filled 54 54
Percentage of article requests filled 60% 60%
Average time to fill article requests 29h 29h

Time to Fill Article Requests: AU Total
less than 12 hours 19 19
     23% 23%
12 - 24 hours 24 24
     29% 29%
24 - 48 hours 26 26
     32% 32%
more than 48 hours 13 13
     16% 16%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


Home Updated 05/07/2012