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WRLC - AU Document Delivery Performance Summary
November 2013

 
Summary: AU Total
Article loan requests 66 66
Article loan requests filled 45 45
Article loan requests not filled 21 21
Percentage of article requests filled 68% 68%
Average time to fill article requests 32h 32h

Time to Fill Article Requests: AU Total
less than 12 hours 7 7
     16% 16%
12 - 24 hours 12 12
     27% 27%
24 - 48 hours 16 16
     36% 36%
more than 48 hours 10 10
     22% 22%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


Home Updated 12/07/2013