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WRLC - AU Document Delivery Performance Summary
Decmber 2014

 
Summary: AU Total
Article loan requests 16 16
Article loan requests filled 11 11
Article loan requests not filled 5 5
Percentage of article requests filled 69% 69%
Average time to fill article requests 18h 18h

Time to Fill Article Requests: AU Total
less than 12 hours 4 4
     36% 36%
12 - 24 hours 5 5
     45% 45%
24 - 48 hours 1 1
     9% 9%
more than 48 hours 1 1
     9% 9%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


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