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WRLC - AU Document Delivery Performance Summary
May 2009

 
Summary: AU Total
Article loan requests 54 54
Article loan requests filled 48 48
Article loan requests not filled 6 6
Percentage of article requests filled 89% 89%
Average time to fill article requests 50h 50h

Time to Fill Article Requests: AU Total
less than 12 hours 3 3
     6% 6%
12 - 24 hours 10 10
     21% 21%
24 - 48 hours 12 12
     25% 25%
more than 48 hours 23 23
     48% 48%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


Home Updated 06/07/2009