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WRLC - AU Document Delivery Performance Summary
September 2010

 
Summary: AU Total
Article loan requests 210 210
Article loan requests filled 119 119
Article loan requests not filled 91 91
Percentage of article requests filled 57% 57%
Average time to fill article requests 38h 38h

Time to Fill Article Requests: AU Total
less than 12 hours 21 21
     18% 18%
12 - 24 hours 24 24
     20% 20%
24 - 48 hours 41 41
     34% 34%
more than 48 hours 33 33
     28% 28%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


Home Updated 10/07/2010