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WRLC - AU Document Delivery Performance Summary
March 2011

 
Summary: AU Total
Article loan requests 149 149
Article loan requests filled 102 102
Article loan requests not filled 47 47
Percentage of article requests filled 68% 68%
Average time to fill article requests 28h 28h

Time to Fill Article Requests: AU Total
less than 12 hours 25 25
     25% 25%
12 - 24 hours 27 27
     26% 26%
24 - 48 hours 31 31
     30% 30%
more than 48 hours 19 19
     19% 19%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


Home Updated 04/07/2011