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WRLC - AU Document Delivery Performance Summary
September 2011

 
Summary: AU Total
Article loan requests 122 122
Article loan requests filled 87 87
Article loan requests not filled 35 35
Percentage of article requests filled 71% 71%
Average time to fill article requests 32h 32h

Time to Fill Article Requests: AU Total
less than 12 hours 24 24
     28% 28%
12 - 24 hours 19 19
     22% 22%
24 - 48 hours 22 22
     25% 25%
more than 48 hours 22 22
     25% 25%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


Home Updated 10/07/2011