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WRLC - AU Document Delivery Performance Summary
Decmber 2011

 
Summary: AU Total
Article loan requests 74 74
Article loan requests filled 54 54
Article loan requests not filled 20 20
Percentage of article requests filled 73% 73%
Average time to fill article requests 37h 37h

Time to Fill Article Requests: AU Total
less than 12 hours 14 14
     26% 26%
12 - 24 hours 13 13
     24% 24%
24 - 48 hours 12 12
     22% 22%
more than 48 hours 15 15
     28% 28%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


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