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WRLC - AU Document Delivery Performance Summary
October 2012

 
Summary: AU Total
Article loan requests 118 118
Article loan requests filled 68 68
Article loan requests not filled 50 50
Percentage of article requests filled 58% 58%
Average time to fill article requests 35h 35h

Time to Fill Article Requests: AU Total
less than 12 hours 7 7
     10% 10%
12 - 24 hours 22 22
     32% 32%
24 - 48 hours 25 25
     37% 37%
more than 48 hours 14 14
     21% 21%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


Home Updated 11/07/2012